When Tom Raver started thinking about how to propel his company Fireplace Distributors, Inc., into the future he knew the secret was in workforce management. Gone are the days of keep stacks of papers and full filing cabinets—business documents are heading quickly to cloud storage and mobility is key.
“We all have our systems but no one was able to put the pieces together until Service Proz,” Raver said.
Raver owns a family-owned fireplace distributor in Louisville, Ky. and had been looking tirelessly into workforce management systems until he found the perfect solution with Service Proz. Plus, Raver needed an efficient and easy way to track hundreds of photos his technicians took of completed fireplace installations.
“We tried it all but Service Proz finally allows us to have a picture,” Raver said.
Service Proz is a workforce management system that can offer:
- App development for iPhone and Android for your customers
- Cloud based storage
- More control over technicians
Raver also went forward with a smartphone app developed by Service Proz that puts Fireplace Distributors literally in the hands of its customers.
Customers can easily download the app for iPhone or Android and schedule appoints by choosing the date, time and service required.
“I’m definitely getting the app done, I’m on board for sure with app development to tie back into Service Proz,” Raver said. “I want to be known as the best service company that sells fireplaces.”
Service Proz, a workforce management vendor, has done the testing and the work for you, our app systems are tailored to the home service and construction industries for simple and organized workforce management for your business.
Choosing a workforce management system (WFM) for your home cleaning, HVAC, electrical, plumbing or landscape company isn’t the easiest task but can be if your company looks for a provider that offers a few important key features of WFM software.
Most WFM software is cloud-base today because of the benefits that small l businesses receive when moving to the cloud, and reports are showing that for small business heading to the cloud is imperative.
A recent report from InfoWorld explained that small companies today, honestly just can’t afford the traditional IT—so heading to the cloud is most cost effective.
If you think about employing a company that handles your IT business or paid IT on staff, your company has to be ready to make a commitment for thousands of dollars being paid out of the budget–which for many small businesses is impossible.
But with a cloud-based WFM product, a monthly or annual fee, along with possible maintenance along the way and a little education for you and your employee’s,
is really all that is required.
So, the investment isn’t nearly so steep with WFM software—and many products also will easily integrate with QuickBooks to keep all of your important data streamlined, stored in the cloud and able to be accessed from anywhere!
What features to look for in WFM software:
- Customer Management: make sure the software can create service orders that includes the customer’s exact requests, history and the ability to communicate exact instructions to technicians
- Billing: accurate invoice billing for exact services, make sure you will never miss a billing cycle with good software and the ability to create invoices while still at the job
- Technician Management: efficient WFM software will have a technician management feature that will create time sheets, note availability, create driving routes for efficient use of time and energy
- Scheduling: is one of the most important WFM features, you should be able to create schedules using interactive techniques, only schedule technicians who meet job requirements and provide the customer with reliable appointment times and copies of work order.
- Mobility: Most important is the mobility feature that cloud-base systems provide. Communication is key because everything will be in real time including new jobs, updated jobs or cancelled jobs. This feature will remove wasteful and inefficient paperwork by communicating directly from the office to the field.
And doesn’t everything from your smartphone, iPod, iPad, tablets, etc. need to be synced together for optimal use? There are cords and programs that, at times, can seem overwhelming that all of these technologies link together BUT once they are linked your productivity skyrockets!
This also is true when you harness the power of your existing QuickBooks application and sync it with Service Proz–uniquely designed by professionals for the home service industry.
With just a few clicks your customer’s and your business’s important information and data, including things like billing and invoicing, are synced for the unmatched productivity provided by Service Proz workforce management solution.
Once Service Proz and QuickBooks are synced the possibilities of organizing your company’s important data is endless! You will have more time to focus on your business and your customers. Service Proz works seamlessly for you because Service Proz is tailored and targeted to the home service industry for your convenience and your company’s success.
Once the QuickBooks application is open on your computer, it literally takes just a few clicks to upload and sync data with the two applications. All the information you need for your company will then be right at your fingertips.
Now, from just one application, once Service Proz and QuickBooks are synced, you can manage customers, employees, billing and invoicing from just one place. That means either from the office, on the road or on a vacation! And all the information is stored securely and safely in the cloud for mobile access from just about anywhere giving you more time to do just about anything!
Please contact Service Proz today for more information or a free demo to begin your journey to increased efficiency for your company!
Did you ever imagine in our lifetime that we would be able to remotely scan a credit card, shop easier with QRS codes, or video chat with a loved one on a smartphone from anywhere around the world? Well, we are there with our amazing technology and are moving forward each and every day to the next “big” thing!
Our current technology that encourages mobility is a great advancement in the business industry and can be applied to your home service business as well! Many small and mid-sized businesses are moving to cloud computing for data and document storage because of the ability to access the information anywhere.
With Service Proz mobility features, we are ready to help you move forward and take advantage of these time-saving mobility features.
With the ease of Service Proz mobility your employee or field tech will receive a work order on their smartphone, from there they can clock in, update the current work order and even attach an image to the work order—like a photo of a product or receipt.
Service Proz mobility will help your business save time and money on office supplies, gas and most importantly energy. Best of all, quickly invoice after the job is complete! There will not be any more confusion on a requested task during a service call or lost technicians in the field! The Service Proz app will easily organize all of these important business duties, all in one place.
Please contact us today if you would like to try Service Proz for your home service business!