Blog Archives

What are your plans for 2015?


The new year brings new and fresh possibilities to your business! Why not start out 2015 by streamlining your workforce, scheduling and increased mobility for your business?

With Service Proz you can start out the year with a bang with our workforce management software.

Some of our updated features include:

  • The Service Proz app is now updated to seamlessly run efficiently with iOS 8
  • Image attachment
  • Mapping and scheduling
  • Storage of important data in the cloud
  • Team oriented clock management

With Service Proz; using workforce management software in the office, at home or on the go with our mobile app will take your business to the next level. With features like scheduling and tracking, customer tracking, technician management and recurring billing and inventory management your company will never miss an opportunity to increase sales and workforce management!

You’re not going to want to miss jumping on board with Service Proz system in 2015!

Contact us today for a demo of Service Proz and find out how we can provide to “provide practical, efficient, dependable and logical software that improves the operational efficiencies of home service businesses.

Service Proz Integrates Quick Books Desktop with Your Business Needs

QuickBooks is a vital program for many businesses and at Service Proz, we recognized the importance of QuickBooks On Line and QuickBooks desktop integration for your

When you sync the power of your existing QuickBooks application with Service Prozyour business’s important information and data, billing and invoicing, instantly your productivity is matched with Service Proz’s workforce management solution.

Once Service Proz and QuickBooks are synced organizing your company’s important data is a breeze. Service Proz works seamlessly for you because our application is tailored and targeted to the home service industry for your convenience.

The sync process just takes a few clicks and a few minutes from start to finish. Then from one application, Service Proz and QuickBooks are synced and your business can manage customers, employees, billing and invoicing from just one place. All your important business information is securely stored safely in the cloud for convenient, mobile access.

Tips for scheduling service appointments

Appointment or service scheduling is one of the most important duties that you and your employees handle on a daily basis! There are ways to make this process easier for everyone involved, especially for your clients! We thought about ways to make scheduling easier and looked around the web for ideas—here are a few of the tips that we came up with:

  • Don’t get nervous on the phone, pretend that you are scheduling the appointment in person! Give your name and your company’s then ask for the client’s name. Make sure you express how important it is for you to tailor the service call to their needs and schedule.
  • Keep each scheduling conversation short and to the point!
  • Use a service scheduling software like Service Proz to streamline the scheduling process. It’s simple and easy to have management, the client and the technician in the know! With Service Proz at your fingertips your scheduling will run smoother than ever before.
  • The words to use when you schedule an appointment really do matter. Offer various times for your client’s to decide about the appointment; use words like “when” rather than “whether.” For example, “Is this afternoon good or would Tuesday be better?”
  • When you ask to speak with your client, say “Bill Jones, please,” rather than “May I speak to Bill Jones?” Don’t ask for permission, but speak with authority.

With Service Proz workforce management software your scheduling and invoicing will become a breeze. The app easily downloaded to your smartphone or tablet is a low cost for the value you receive in return. Contact us today and get one step closer to better communication for your company and, most importantly, your clients.


Make Your Business Unforgettable with Innovation

A 21st century business has a lot to compete with.  We are headed on the fast track to flying cars and robot maids.  Long gone are the days when people went to the corner hardware store, used the only barbers in town, and were loyal customers for life.  We live in a world of innovation, and in order to compete, you must use innovation to your advantage as well.  Here are three innovative ways for making your business unforgettable to your customers, ensuring that they will continue to be drawn to your services and return often to buy more.

Have A Creative (and DIFFERENT) Web Presence:

It is easy to fall into the trap of creating a website that looks like your competitors’ sites.  It is the safe, professional route to take.  But you are making a fatal error by doing this.  There is no differentiation.  You don’t just want to look like your competitors; you want to BLOW them out of the water.  Use bright colors, capture people’s attention with fun activities, wording, videos and other engaging tools.  Take for example.  They have an AMAZING site.  Not only does it entirely reflect what they do, with no room for confusion, but they engage with their website visitors with fun interactive tools like a bubble popping game (who doesn’t like clicking things!) and a spoof video.  The website captures the idea that MaidPro LOVES what they do, and they do it well.  It is an unforgettable site, and leaves a lasting impression that visitors are unlikely to forget.

Set Yourself Apart with a New Reputation:

People stereotype.  It’s what they do.  And that comes from experiences that people have in their life, particularly their experiences in the retail world.  Gem Plumbing used these stereotypes to their advantage.  Knowing that people get frustrated with the fact that plumbers tend to track mud and dirt into their homes, and are usually known more for their “plumber’s cracks” than for their service, Gem decided to change the way people view plumbers.  By implementing the business policy that all of their plumbing technicians were required to wear company uniforms and booties on site, they fundamentally changed people’s views of what to expect from a plumber’s visit.  Come up with a creative way to change your industry, and use it as your unique selling point.  If people know their service will be different and better if they call you, your business is sure to become unforgettable.

It’s MORE Than Just a Name:

A name is more than just what you register your business with.  It is your brand, your identity, and your first impression.  It comes with an image.  You need to make sure that your business name is memorable, identifiable, and creative.  Think about the Geek Squad from Best Buy.  This service business provides IT services to homes and businesses throughout the U.S.  Their brand is memorable because they used a creative, fun name as the jumping off point for the rest of their image; from their brightly marked technician Beatles to their employees’ uniforms.

The home service business industry is incredibly competitive.  It is important to stand out from the crowd.  It is the first way to wow your potential customers.  Setting yourself apart from your competition doesn’t just show that you do things differently, it also demonstrates the passion you have your for your business.  Start brainstorming…