3 Essential Reasons for an Online Business Management Solution
Why Scheduling with a Whiteboard Can be Detrimental to your Home Service Business
With the economy still suffering and customers becoming increasingly demanding and choosy when picking a service, home service businesses must be at the top of their game in order to remain successful and profitable. One of the best ways to stay ahead of your competition, provide superior customer service, and save time and money is to streamline your business processes. In this day and age, a business simply cannot survive in the longer term without investing in the technological advances that are now available. Things like a well-designed website, smart phones, and a comprehensive accounting system are essential to the longevity of any home service business. But the most important technological investment a company can make is an end-to-end business management solution.
Why? Here are 3 reasons this is a must for the survival of your home service business:
1. Saves Time and Money
With features like drag-and-drop scheduling, route optimization, recurring billing and mobile access, an end-to-end business management solution hugely impacts efficiency and resources. Employees spend less time on paperwork, in all aspects of the business from scheduling to accounting, and anyone in business can tell you that “time is money”.
2. Increases Customer Satisfaction
Promise and deliver the best customer service to your current and potential customers with features like a customer portal, contact management, and technician access to important information through their mobile devices. By having customer preferences at your fingertips and simplifying your customers’ lives with signature capture and the ability to pay their bills online helps you exceed their expectations.
3. Reduces Human Error
From scheduling, to accounting, to navigating to a customer’s house, there are many things that can go wrong. A business management solution helps reduce these errors by consistently performing calculations for you; giving you complete access to all your information whenever and wherever it is needed; and even providing accurate directions and routes to customers’ locations. These all ensure that you are creating a professional and trustworthy business.
A complete business management solution, like Service Proz, WILL streamline your business processes. Not only does it keep all your business information and interactions safely in one place (online) which makes your business easier to track at every step of the way, but it also gives you immediate access to the resources you need, such as reports, contracts, proposals, and invoices. It takes the guesswork out of running your business and the interface is so easy to use that anyone who uses Facebook can navigate it easily.
With all these benefits and more, and at a low monthly cost, the question becomes, why wouldn’t you make the investment for your business? What are you waiting for?
Posted on January 5, 2012, in Service Proz News and tagged home service industry, online business management, service proz, small business, the cloud. Bookmark the permalink. Leave a comment.
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