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Push-to-Talk: Old technology; new smartphone

Twenty years ago now, many home service technicians kept in contact with the home office or dispatch with a push-to-talk function on a cell phone; a phone that is far inferior to the smartphones technicians carry around today.

But in recent years, some home service companies and dispatchers have reached out to SGH-A847ZAAATT_1_3the old push-to- talk concept and wanted it replicated on their new smartphones.

Take Tom Raver for example; who started thinking about how to propel his company Fireplace Distributors, Inc., into the future with workforce management software. Raver knew the secret to enter into modern business was in technology and workforce management. His fireplace installation company, of about 20 technicians, needs constant contact for optimal success along with quick contact with his employees–which brought to mind push-to-talk.

Raver purchased tablets for his employees to track scheduling, billing, fuel, mileage, etc. and new push-to-talk flip phones for immediate contact with his technicians. recently addressed this push-to-talk radio feature on their website.

“Across the business spectrum, there is intense focus these days on mobility. Companies want to arm employees with the tools needed to do more things from more places—and to do it all faster. Smartphones are getting smarter. And two-way radios are getting smaller and more sophisticated. In fact, cell phones and two-way radios now can be hard to tell apart. With the convergence of the two technologies, it’s natural to ask: Which is right for my business, cell phones or two-way radios?” according to

In Raver’s situation it was even financially more sound to choose a push-to-talk and tablet combo than equipping all employees with smartphones. Fireplace Distributors, after the initial expense of the tablets and push-to-talk flip phones, will pay about $50 a month for each technician’s tablet and cell service ensuring 100% mobility. also reports that, “A discussion of cell phones and two-way radios naturally will explore the advantages of each technology over various points of comparison. But in most cases, the two technologies are not direct competitors. Instead, cell phones and two-way radios are wireless mobile communications devices that have specific advantages, depending on the user’s requirements.

“So, weighing the two options is really an exercise in needs analysis. That evaluation begins with a discussion of a company’s communications philosophy and the urgency of its communications.”

For a home service company that wants technicians to only have contact with the home office and other co-workers, the push-to-talk feature is a no-brainer. If your company wants to monitor online activity, this push-to-talk and tablet combo gives management even more control over employees overusing the online element of smartphone. GPS also is available of many of these phones.

Push-to-Talk pros:

  • Long battery life on new push-to-talk phones like the Samsung Rugby

  • Call restriction features

  • One button access to contacts

To make the decision for your company on a total workforce management system and what type of mobility technology to choose; first identify the pros and cons of a smartphone, push-to-talk radio function and the speed in which you need to communicate with employees.

Choosing the push-to-talk application could be the key to mobility that your home service company and workforce management system is ready for in  today’s business environment.

Smartphones have become an American staple

This week Apple released the iPhone 5 along with iOS6. So many Americans have reserved and bought their new iPhone and the popularity of the Android smartphone is off the charts.

Smartphones have become a staple in personal and business life in the United States. CNN Tech recently reported new research from the Pew Internet and American Life Project that said 45% of cell phone owners say their phone is a smartphone.

Smartphones and cloud based workforce management systems are essential even to small companies with less than 10 employees to a large corporations. With Service Proz cloud based software, smartphones are included with service which makes the Service Proz  software even more appealing? And we’ll make it even easier for you this fall!

Take advantage of Service Proz Fall Special for your home service business! You will get one month free of Service Proz workforce management, cloud based software. The service comes in at a special price of $50 per month for 2 users and 2 field level users and $99 per month for 5 users and 5 field level users.

You will have the ability to easily track your customer needs and direct your technicians to the exact task needed to be performed, you will reduce fuel costs and “lost” technicians on the road along with speeding up customer billing and payments.

With all your extra time, you can be focusing on growing your client base while your employees streamline their daily duties.

Contact Service Proz today to take advantage of our Fall Special and start growing your business!